Refund Policy

Effective Date: August 4, 2026

Seller: James Drummond, trading as TucoLingo (“Tucolingo,” “we,” “us,” “our”)

Service: Tucolingo (the “Service”)

1) Try the Service free before you pay

Tucolingo offers a permanently free plan with daily conversation practice and no credit card required. We encourage you to use it to confirm the Service is right for you before purchasing a subscription.

2) Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, invoicing, applicable taxes, and the processing of refunds, and may grant refunds in accordance with its own Buyer Terms.

3) Immediate access and right of withdrawal

Tucolingo is a digital service that you access immediately after purchase. By purchasing, you request that the Service begin immediately and acknowledge that, to the extent permitted by applicable law, any statutory right of withdrawal is lost once the Service has been supplied.

4) Cancelling a subscription

You may cancel your subscription at any time from your account.
On cancellation you keep access until the end of the billing period you have already paid for.
We do not issue pro-rata refunds for the unused portion of a current billing period, except where required by law.

5) If the Service does not work as described

If the Service is faulty, unavailable for an extended period, or does not match its description, contact us at hello@tucolingo.com. We will try to resolve the problem and, where appropriate, will arrange a suitable refund with Paddle.

6) Unauthorised or duplicate charges

If you believe you have been charged in error, twice, or without your authorisation, email us at hello@tucolingo.com with your account email address and order reference. We will investigate and refund charges made in error.

7) Your statutory rights

Nothing in this policy limits or excludes any rights you have as a consumer that cannot be waived under the law of your country of residence. Where applicable law gives you a broader right to a refund than described here, that right prevails.

8) How to request a refund

Email hello@tucolingo.com with your account email address, your order reference, and the reason for your request. We aim to respond within 5 business days. You may also contact Paddle, the Merchant of Record, directly through its buyer support portal.

9) Changes to this policy

We may update this policy from time to time. The version in force on the date of your purchase is the one that applies to that purchase.

See also our Terms & Conditions and our Privacy Policy.